This is an exciting time to join Aetna a CVS Health company in our journey to change the way healthcare is delivered today. We are health care innovators!
Aetna's premier service and clinical offering for Aetna nation-wide and creates industry-leading solutions for our customers and members. The model is a fully integrated population health and customer service solution for large plan sponsors high-touch, high-tech member advocacy service which combines data-driven processes with the expertise of highly trained clinical and concierge member services. The mission of this model is designed to meet each member at every aspect of their health care journey. Our embedded customer-dedicated service and clinical pods allow maximization of inbound and outbound touchpoints to solve members' needs and create behavior change. Our data analytics, white-glove service and end-to-end ownership of member support creates a trusted partner in health.
Position Summary/Mission:
Service Advocates engage members through personalized, premium and frequent touchpoints to deliver a simple, powerful, and proactive member experience, we call this Advocacy. Our specialized advocate teams address all members' needs - from benefits and network services to clinical and emotional support - all backed by local resources right in the member's community. In one simple word, we "Advocate" on behalf of our members. We own their healthcare journey and we won't stop until they are satisfied. Every interaction is handled with the utmost care, consideration and passion for the members we serve.
Fundamental Components/Job Description:
This position is temporarily Work At Home due to COVID-19.
Consistently showcase a passion for health and helping people.
Preferred Qualifications
Strong written & verbal communication skills required
• Ability to multi-task, prioritize and effectively adapt to a fast paced changing environment required
• Demonstrated organizational and communication skills required
• Intermediate typing skills – 50 WPM strongly desired
• Ability to seamlessly, multi-task while using multiple systems, to efficiently provide service to members
• Deep problem solving skills with demonstrated ownership of issue resolution
• Possess top-notch people skills – listening, caring, connecting, empathy, and supporting
• Highly perceptive individual with strong self-awareness and empathy in interacting with various audiences
• Demonstrated propensity for responsiveness and a sense of urgency when helping members
• Demonstrated ability to uphold Aetna’s values of caring, inspiration, integrity, and excellence in each member interaction and in building team cohesiveness.
Strong skillset in the use of the suite of Microsoft Office tools strongly desired
• Ability to work effectively in a team environment required
• Ability to learn and retain in a complex environment
• Customer service experience preferred
1255 Spectrum Blvd in Chandler, AZ Chandler, AZ 85286
Location: Chandler, AZ
Employment Type: Full-Time
Salary: $17.50 - $18.50 /per hour
Skill Level: Entry Level
Category: Customer Service, Healthcare, Hospitality