Call Center Representative

Tired of working in retail, restaurants, hotels, warehouse, or delivery? TRY A NEW CAREER IN CALL CENTERS!

 Virtuoso Sourcing Group has new projects and is expanding its operations in Tempe. VSG is a national company, headquartered in Colorado specializing in Customer Support, Customer Retention, Collection Agency and Call Center activities. VSG supports large consumer services companies with customer support, collections, call overflow and customer contact load balancing. VSG also provides student loan rehabilitation support under a sub-contract with the US Department of Education.

• No experience necessary, we will train the right person.
• Location: Tempe, AZ. 
• Pay: $12.15 base pay PLUS bonus (opportunity to earn $13.15 per hour PLUS bonus)
• Schedule: 8am-5pm Mon-Fri  

Responsibilities:

• Answer incoming calls and make outbound calls to answer customer questions and resolve customer issues.
• Provide an elevated level of customer service
• Maintain customer confidentiality
• Provide immediate customer resolution
• Work diligently and consistently through an 8 hour day
• Use computers, automated systems, and a variety of software
• Successfully complete training and retain information that is taught
• Maintain call quality and compliance
• Follow guidelines regarding goals, attendance, policies and procedures

Qualifications:

• Must be able to pass and maintain a background check
• PC proficiency
• Ability to work 40 hours per week
• Must be customer service oriented
• Legally eligible to work in the United States
• Dependability with attendance and ability to meet deadlines
• Must be coachable
• Able to adapt to different situations while maintaining composure
• High level of integrity and accountability
• Able to multi-task while having a conversation

Benefits:

• Opportunity for Bonus
• Medical, Dental, Vision coverage
• 401 K
• Opportunity to transfer departments
• Opportunity to for advancement
• Referral bonuses

Job Type: Full-time   Salary: $12.15 to $13.15 /hour

Location Details

Denver, CO 80206