Head of Technology

Head of Technology

Phoenix-based Portfolio Company

West-Coast Based Search Fund & Private Equity Firm

Company & Role:

We are looking for an entrepreneurial Head of Technology to manage the ground-up systems design and buildout for a consumer subscription-based services business.  We recently acquired the company, which sells a popular service to an already-sizeable base of monthly subscribers.  The company is not a true startup, but the role requires a startup-minded technologist who can build scalable systems to support startup-like growth: 5-10x over the next 5-10 years.  To unlock this growth, the Head of Tech will (1) first design and implement thoughtful, scalable systems, and (2) over time, build teams and grow as a senior technology executive.  The Head of Tech will report to CEO, present to the Board and PE owners, and have broad responsibilities spanning technology, operations, and strategy.

The Situation:

An established, profitable, 15-person company sells a popular service to consumers (no physical product).  Under previous owners, company made minimal investment in technology, which hindered growth.   The team is eager to move from paper-based processes to higher-value activities, and the new owner is excited to implement modern systems.  Technology need not be novel – this is a straightforward B2C business with a B2B sales component.  We need not reinvent the wheel and prefer to adopt platforms popular with other modern DTC SaaS companies. 

The Opportunity:

Attractive elements include:

-       Lower risk than a traditional startup – the business has a proven product, loyal customers, and steady cash flow

-       Minimal tech debt, few constraints, no bureaucracy – Head of Tech owns tech side and should have a bias to action

-       A promising business – a capital-light, scalable model with network effects and operating leverage

-       Mentorship from successful serial entrepreneurs; Head of Tech is an early exec hire backed by a growing PE firm

Candidate Profile:

-       First-time Head of Tech who grows into role; 4-8 years of past experience with outstanding reviews and results

-       An exceptional technologist with substantial expertise building web-based DTC subscription businesses

-       An outstanding communicator and leader who builds world-class teams and inspires colleagues to deliver their best

Top Priority Projects:

-       Complete overhaul of B2C website

-       Complete overhaul of B2B sales and marketing tech stack, including CRM and sales automation tools

-       Develop integrations via APIs with partner tools

-       Data analysis related to our network, lead-generation, and business metrics

-       Full digitization of all customer service and other back-office processes

Requirements:

-       Phoenix-based, available to work on-site

-       Tech savvy – direct experience building a B2C site; direct experience with B2B MarTech & Sales platforms

-       Excellent time manager and project manager; effective at both delegating and implementing

-       Entrepreneurial; eager to work at a small ~15 person company as the leader driving its tech transformation

Nice to Haves:

-       Computer science background; database, scripting, and analytics experience

-       Direct experience with B2B sales elements – SalesForce, Hubspot/OutreachIO, etc.

Compensation: Market competitive. Top performers grow with company and are first in line for future portfolio company roles

Location: Phoenix, AZ.  In person (Covid-permitting), not remote.

If this sounds like you, we’d love to learn more; please introduce yourself here:  https://form.jotform.com/210328698203152

We review applications same-day and generally respond to all applicants within a week

Location Details

Phoenix, AZ 85014