Specialist I - Credit Card Collections

Chase employees are engaged and have a passion for their work.  Our continued success is solely dependent on the talent that we attract to our organization and the contributions they make to our ever changing environment.  Our Collections Colleagues are self-motivated, effective negotiators who care about our customers as well as our company.

Are you driven to succeed in delivering effective results while providing an excellent customer experience? Do you have exceptional communication skills and a strong command of the English language? Do you have the ability to work non-traditional schedules with shifts including evening, weekends/holidays? We want you to join our Collections team and fuel your passion for work and life.

Who are we looking for?

Successful Specialists balance their focus on business results with offering options and finding solutions to help our customers at a difficult time.

  • Is able to collect on past due accounts

  • Is very comfortable on the phone, as they will make outbound collections calls and take incoming calls in a high volume metrics-driven environment

  • Are able to navigate multiple technologies while staying engaged with the customer

  • Possesses a competitive and strong winning attitude, demonstrates resiliency, and extreme adaptability in a fast paced environment

  • Possesses excellent negotiation and decision making skills; in addition to strong communication skills

  • Possesses strong customer focus with the ability to conduct detailed discussions with our customers

  • Treats customers with respect and responds with empathy

  • Demonstrates sensitivity and compassion in difficult situations

  • Demonstrates personal excellence including punctuality, integrity and accountability

  • Have the ability to work independently and in a team environment

If you bring that, we’ll take care of the rest!  When you join JPMorgan Chase, we will:

  • Offer a competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance and more

  • Invest in you with industry leading training, coaching and development; offer opportunity for professional growth and advancement

  • Provide a work environment of high energy people that are  trained, coached, focused and driven

  • Provide paid classroom and on the job training including industry leading benefits that start on day 1

  • Respect and value diversity, integrity and teamwork

  • Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face to face
  • Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
  • Must be willing to work in an environment that requires 100% phone-based customer interaction required
  • Collections experience preferred
  • High School diploma/GED or higher



See how our telephone specialists make a real difference for our customers:


Work Schedule:


Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter.

Location Details

2104 E Elliot Rd Tempe, AZ 85284

Chase View Company Profile

Specialist I - Credit Card Collections

Location: Tempe, AZ

Employment Type: Full-Time

Salary: DOE

Skill Level: Entry Level

Category: Customer Service