Technical Support Representative – Work at Home

Our Technical Support Representatives are the front-line support for more than 300 million customers. As a Technical Support Representative, you will:

• Maintain exceptional customer service while providing technology solutions for customers’ inquiries about hardware, software OS, apps, and compatibility
• Remotely support multiple technology devices across Windows, Android, Blackberry OS, Apple iOS

• Are you a tech-curious person?
• Can you put the customer first?
• Are you a team player?
• Are you dedicated to problem resolution?
• Are you patient and possess exceptional/empathetic listening skills?
• Can you adapt your knowledge to unfamiliar situations?
• Do you approach challenges with a positive attitude?

• High speed internet
• Minimum download speed 6.0Mbps and minimum upload speed of 786 Kbps
• Basic analog landline telephone service
• A distraction free work environment without any conflicting responsibilities during your scheduled work shift
• Must be able to work in our brick and mortar facility for the first 60 days of employment prior to transitioning home.
• Only employees in good standing at the end of 60 days and that can meet the home technical requirements will be considered to work from home.
• Equipment will be provided for business purposes only

At Asurion, we don't just redefine—we reinvent. For more than 20 years, Asurion has led the global tech solutions industry. We help our customers use technology; we are Life’s Operating System.

We began by establishing a culture that rewards results and isn’t confined by hierarchy, and as a result, our growth has been exceptional. Today this entrepreneurial spirit is as strong as ever, encouraging our employees to truly make a difference and thrive.

The only thing we’re more passionate about than technology is our people.

Being awarded Top Place to Work for the last 4 years in a row means we provide a casual, fun work environment and a comprehensive benefit package including:

• Multiple health coverage plans to include medical, vision and dental
• Vacation time
• Holiday pay
• 401K
• Collaborative culture
• Career advancement opportunities
• Operates with integrity through teamwork and community outreach
• Active coaching that empowers employees to reach full potential 

• High school diploma or GED
• Flexible to work all shifts as required (evenings, weekends, and holidays)
• 6 months of previous customer service experience
• Pass pre-employment assessment
• Willing to submit a pre-employment background investigation and drug screen

Location Details

21030 N 19th Ave Phoenix, AZ 85027