Loan Servicing Specialist


Freedom Financial Network is a family of companies that takes a people-first approach to financial services, using technology to empower consumers to overcome debt and create a brighter financial future. The company was founded in 2002 by Brad Stroh and Andrew Housser on the belief that by staying committed to helping people, you can ensure better financial outcomes for both the customer and the business. This Heart/$ philosophy still guides the vision of our growing company, which has helped millions of people find solutions for their financial needs.

What began with 2 people in a spare bedroom has now rapidly expanded to a vibrant business that employs over 1700 employees (known internally as The Freedom Family) in two locations: San Mateo, CA and Tempe, AZ. When you visit either of our offices, you’ll understand why our employees have voted us the Best Place to Work for the last several years. It’s a place where the Heart/$ philosophy continues to thrive, where we believe that success is only achieved by doing what’s right for our customers, our employees, and our communities.


At Freedom Debt Relief located in Tempe, AZ, the Loan Servicing Specialist plays a critical role in providing support to our clients in the personal lending products. As a Loan Servicing Representative you are responsible for answering customer questions relating to their Freedom Plus and Consolidation Plus Loans while providing diamond-level customer service our customers


  • Handle high volume inbound calls from external customers
  • Access and notate accounts
  • Exercise discretion and independent judgment
  • Process requests and account changes
  • Meet or exceed quality metric goals



  • Minimum of 1 year call center experience in financial industry
  • Customer focused
  • Strong verbal and written communication skills
  • Must be able to stay organized while working on multiple tasks
  • Proficient knowledge of PC skills in the Microsoft product line including: Word, Excel and Outlook


  • Fast-paced, dynamic entrepreneurial environment
  • Fast, continued growth – there’s a lot of opportunity for advancement
  • Voted a Best Place to Work multiple times by our employees, most recently #1 in Phoenix!
  • Benefits start within 30 days
  • 401k with employer match
  • 2 weeks’ paid vacation (increased with tenure)
  • 9 paid holidays & 5 sick days
  • Paid time off for volunteer work and on your birthday

This is your opportunity to be part of a growing company where dedicated professionals strive to help customers and each other succeed every day. If that sounds exciting to you, we want to talk to you. Apply today!

Location Details

5005 S Wendler Dr. Tempe, AZ 85282

Freedom Financial Network View Company Profile

Loan Servicing Specialist

Location: Tempe, AZ

Employment Type: Full-Time

Salary: $14 - $17 /per hour

Skill Level: Entry Level

Category: Accounting & Finance, Customer Service, Legal