Customer Service/Insurance Claims Associate-ILR

Job Description

# of Positions 66

Job Type Para-professional/Support

Full/Part Time Full-Time

Shift Any/All

Weekends Required Both

Why State Farm®?

Our commitment to customers makes us the No. 1 insurer of cars and homes in the United States.

This same commitment to our work force is how we got here and how we stay here. Our 90-year track record highlights State Farm as an employer of choice committed to providing career opportunities that last a lifetime.

From diverse backgrounds and talent, to meaningful work and comprehensive benefits, "Like a good neighbor..." isn't just a slogan. It's who we are and how we do business.

Check out our Video Gallery to learn more.

WHAT ARE THE DUTIES AND RESPONSIBILITIES OF THIS POSITION?

Our claims associates are critical to the success of State Farm because of their direct contact with current and potential customers.Claim Associates in the new Initial Loss Reporting (ILR) area receive claims and ensure prompt routing to other claim handling teams. At State Farm, our Claim Associates support the mission and values of our company by providing Good Neighbor service throughout the claim handling process. The primary responsibilities of a Claim Associate-ILR include:

Communicating with customers and associates over the telephone, mobile app, click-to-chat, and internet reporting
Gathering and documenting loss information
Working in a collaborative team environment to handle a large volume of claims and telephone calls
Using State Farm claims systems and other technologies to perform job duties

Skills & Responsibilities

WHAT KNOWLEDGE AND SKILLS ARE NEEDED TO BE SUCCESSFUL IN THIS POSITION?

Successful completion of required training programs and all licensing requirements, including continuing education for licensing, as applicable
Ability to learn and apply claims policies and procedures
Ability to communicate clearly, professionally, and empathetically
Ability to maintain quality work product and professionalism, even when work volume is high
Ability to learn and utilize computer systems and other technologies
Critical competencies include, but are not limited to: customer focus, communication (oral and written), attention to detail, quality, computer skills, and adaptability

ITEMS OF NOTE

Applicants must be willing to work flexible work shifts within a 24 hour work environment
Applicants may be required to work irregular hours, including weekends and holidays, based on workload and job requirements

ADDITIONAL INFORMATION

****************** IMPORTANT: PLEASE READ *******************************
ILR Claim Associates are a dedicated, in-office workforce assigned to our centralized claim environment.
These positions will be housed in our centralized operation in either Phoenix, Arizona or Tempe, Arizona.

*** This is a 24-hour operation, requiring employees to work various shifts, nights, weekends, and holidays. Flexibility to work in a rotating shift environment is necessary for further consideration. ***

*** Excellent customer service, communication, and teamwork skills a must. ***

*** Bilingual skills in Spanish are desired. ***

Please refer to the Claim Associate - ILR level descriptor for additional roles and responsibilities of the position.

There is a 6 month promotional and 12 month lateral incumbency period from the original ILR go live date.

Start Date: November 30, 2015

Training: Competitive candidates should be available to attend a 4-week required training program for these positions starting November 30, 2015.

Starting Salary (External) - $27,001 per year ($13.40 per hour)

Our compensation programs are always evolving and are subject to change.

Locations: 2118 East Elliot Road, Tempe, AZ 85283 or 444 N. 44th Street, Phoenix, AZ 85008

BENEFITS: TOTAL REWARDS

Our Total Rewards benefits package includes:

Competitive starting salary
Annual merit reviews
Annual bonus potential
You may also be eligible to participate in Medical, Dental, Life and Disability Insurance, Vision, 401(k) Plan, Credit Union, a fully funded retirement pension plan, and more.
For more information about our company, careers and Total Rewards, visit www.statefarm.com/careers. You can also learn more about what to expect from our employment process here.

State Farm Insurance is an equal opportunity employer

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