Bilingual CSR/Claim Associate - Express

Job Description

*Bilingual* Customer Service Representative/Claim Associate - Express

# of Positions 10

Job Type Para-professional/Support

Full/Part Time Full-Time

Shift First

Weekends Required Both

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WHAT ARE THE DUTIES AND RESPONSIBILITIES OF THIS POSITION?

Our claims associates are critical to the success of State Farm because of their direct contact with current and potential customers.Claim Associates in the new Express area handle lower-complexity claims and ensure prompt routing of complex claims to other claim handling teams. At State Farm, our Claim Associates support the mission and values of our company by providing Good Neighbor service throughout the claim handling process.The primary responsibilities of a Claim Associate-Express include:

Receiving and reviewing claim information
Applying claims settlement procedures to process claims, initiate claim payments, and close claim files
Communicating with customers and associates over the telephone and other communication channels
Working in a collaborative team environment to handle a large volume of claims and telephone calls
Using State Farm claims systems and other technologies to perform job duties

Skills & Responsibilities

WHAT KNOWLEDGE AND SKILLS ARE NEEDED TO BE SUCCESSFUL IN THIS POSITION?

Successful completion of required training programs and all licensing requirements, including continuing education for licensing, as applicable
Ability to learn and apply claims policies and procedures
Ability to communicate clearly, professionally, and empathetically
Ability to maintain quality work product and professionalism, even when work volume is high
Ability to learn and utilize computer systems and other technologies
Critical competencies include, but are not limited to: customer focus, communication (oral and written), attention to detail, quality, computer skills, and adaptability

ITEMS OF NOTE

Applicants must be willing to work flexible work shifts within a 24 hour work environment
Applicants may be required to work irregular hours, including weekends and holidays, based on workload and job requirements

State Farm Insurance is an equal opportunity employer

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