Infusionsoft is hiring!

Tier 1 Tech Support Representative

Job Description

Who We Are

Infusionsoft Tier 1 Support Representatives aren’t your typical tech support. We LOVE our small business customers. We know truly delightful support involves providing precise and efficient technical solutions through warm and personalized conversations with each small business owner. Although finding our customers the right solution is always our goal, we don’t just fix things...

We are insanely passionate about small business and we need additional team members who share that passion. We work in a team-based call center environment and we are constantly reinventing ways to delight our customers. We love a good challenge, so if this type of stuff doesn’t light your fire, this might not be the right path for you. Everything we do to help our customers is done with the intent to delight their socks off.

Skills & Responsibilities

What You'll Own

Handling inbound calls or chats from customers with the intent of answering questions, teaching information, or troubleshooting issues using a variety of tools, techniques and procedures
Using technical knowledge and customer service skills to address customers’ needs and resolve problems while providing an exceptional level of service
Actively participating and contributing to a growing knowledge network to improve our effectiveness as a team and improve the resources available to our customers
Creating delightful customer relationships which include consistent follow-through, setting proper expectations, and advocating for client issues within internal departments

What We'd Love To See

Customer service experience
Experience in a technical role
A passion for small business, technology, and customer delight!

Challenges You Can Help Us Face (With Optimism)

How can we make Infusionsoft known as much for our service as our software?
How can a representative provide world-class service to each customer while helping as many customers as possible on a daily basis?
How can our team provide an exemplary level of service for all customers as our customer base grows rapidly?