Customer Service Representatives - Inbound Sales (Bilingual - Spanish)

Job Description

Our agents are responsible for taking inbound customer calls for over 90% of your day; the remaining time will be spent performing admin/clerical duties (5%), with the possibility of outbound follow-up calls to customers (5%). By applying to this role you will be considered for one of the two departments within our call center - our Services and Residential departments.

Services Overview: Agents are responsible for taking inbound calls from one of our three home service brands: Mr. Sparky Electric, Benjamin Franklin Plumbing, and One-Hour Heating and Air. Our call center currently services over 200 of our 500+ franchises, which will continue to increase over the coming months and years. Customers will be calling to inquire about pricing, with the possibility of scheduling appointments for technicians to come to their homes. In addition, this position will be required to up-sell and cross-sell products and services to our customers.

Residential Overview: Agents are responsible for taking inbound calls from customers inquiring about our home energy plans and prices. By establishing a relationship with these customers, our agents aim to fully understand their customers’ needs, determine which plans best suit them, then enroll them in our energy services.

Skills & Responsibilities

•High School or GED required; Some college or completed degree preferred.
•Minimum of 1-3 years of previous experience within a customer facing environment required
•Must be sales oriented with a HIGH focus on customer service/experience
•Must be socially focused; “How can I help you?” attitude
•Prefers to work in a fast-paced environment
•Effectively translates complex information into common terms
• Persuasive, “selling” (rather than “telling”) communication style
•Strong desire to work within a team oriented environment with high level of collaboration and teamwork.
•Type 30+ WPM, and ability to navigate through several internet based applications
•Proficient in Windows-based computer programs with excellent navigation skills
•Dependable and punctual in assigned work schedule

Salary Details

Location Details

1401 S. 52nd St. Ste115 Tempe, AZ 85281