Who We Are

Infusionsoft Tier 1 Support Representatives aren’t your typical tech support.  Yes, we are technical ninjas, but we don't just geek out about 1s and 0s. We freaking LOVE our customers.  At times it may border on obsessive, but we understand that people aren't robots. Truly delightful support involves providing precise and efficient technical solutions through warm and personalized conversations with each small business owner. Although finding our customers the right solution is always our goal, we don’t just fix things...

We are insanely passionate about small business and we need additional team members who share that passion.  We work in a team-based call center environment and we areconstantly reinventing ways to delight our customers. We love a good challenge, so if this type of stuff doesn’t light your fire, this might not be the right path for you.  Everything we do to help our customers is done with the intent to delight their socks off.

So, What Does a Tech Support Rep Look Like?

What a Tier 1 Support Rep IS:

• Delightful, friendly, fearless, self-motivated, detail-oriented, , competitive,  insatiablycurious
• Did you ever dismantle your parent’s fan/radio/computer when you were a kid, just to figure it out how it worked? Have you ever broken something just so you can put it back together again? Then we’re talking to YOU.

What a Tier 1 Support Rep IS NOT:

• Antisocial, clock-puncher, uncomfortable with conflict, change and challenges
• Dislike forging new relationships? Find it hard to keep up with the latest technological trends? Check out our other openings, we want to be the perfect fit as much as you do!

Daily Deeds

• Handle inbound calls or chats from customers with the intent of answering questions, teaching information, or troubleshooting issues using a variety of tools, techniques and procedures. Requires excellent verbal and written communication skills
• Use technical knowledge and customer service skills to address customers’ needs and resolve problems while providing an exceptional level of service
• Actively participate and contribute to a growing knowledge network to improve our effectiveness as a team and improve the resources available to our customers
• Create delightful customer relationships which include consistent follow-through, setting proper expectations, and advocating for client issues within internal departments