Call Center Representative

About us:At Riverview Health, we focus on improving the healthcare experience for those we serve, including our employees. Although Riverview Health is one of Hamilton County’s largest employers with a staff of more than 1,300, we provide a close-knit work environment where everyone feels like an invaluable member of the team. We do this by creating a culture that’s supportive, positive and empowering.

We’re looking for qualified professionals who also value this culture and are committed to excellence in healthcare. Discover the countless ways you can grow professionally at Riverview Health by joining our Talent Network!

Call Center Representative Responsibilities

Include:

Managing large amounts of inbound and outbound calls in a timely manner
Following call center “scripts” when handling different topics
Identifying customers’ needs, clarify information, research every issue and providing solutions

Job brief

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Requirements