Inbound Sales Position


Job Summary

Inbound Sales position sells assigned lines of insurance products and other non-insurance products to direct inbound callers in accordance with prescribed procedures and underwriting standards, while providing effective customer service by using excellent, in-depth knowledge of the company’s products and programs.   Refers cross-sell opportunities as required. Effectively works with team members in a contact center environment



Overview of the position:


  • Excellent selling and negotiation skills with the ability to create and deliver tailored solutions for existing and prospective customers. Present, promote, and sell products/services using effective consultation skills with each customers. 

  • Ability to achieve challenging sales goals with a quality mindset; must show determination, one who doesn’t give up easily. 

  • Ability to quickly access risk and make sound decisions for customer and the organization. 

  • Must have strong computer skills, typing/data-entry skills.  Ability to use multiple applications / tools while assisting customers/agents effectively.

  • Effective oral and written communication skills, attention to detail, ability to handle difficult situations, ability to sit for long periods of time and engaging each and every customer in a professional way. 

  • Analytical skills, critical thinking, and logical thinking to reach effective solutions.  Original thinker with the ability to go beyond traditional approaches.

  • Ability to work independently within a team concept.  Must demonstrate high commitment to strong personal performance and desire to develop and grow throughout career.  Positive attitude is a must.  Steps up and takes action without being asked, and looks for opportunities to make a difference.  Good team working/teambuilding skills. 

  • Must be resilient to, and manage through, an ever changing environment.  Ability to align self, by efforts, and energy to compliment the business strategy and needs of the customer.


  • Understand, recognize and follow basic underwriting guidelines.

Empathetic listeners who employ great communication skills, a caring personality, and the ability to engage in meaningful conversation while staying on track to help the customer




Job Skills & Abilities: 




  • Excellent communication skills – both verbal and written

  • Customer service skills

  • Proficient computer skills/ Excellent data entry and typing skills

  • Basic math skills

  • Conflict resolution skills. Critical thinking & Problem solving skills

  • Time management & Dependability

  • Ability to work in a face environment and multitask




Special Skills:  




  • Passion for helping others and natural ability to put the customer first, along with being a consultant for customer and with internal departments

  • Fully engaged, determined and self-motivated

  • Ability to excel in a structured environment

  • Ability learn and maintain knowledge of company products and procedures

  • FDS Service Advocates and Specialty Direct Sales and Service roles must pass the licensing exam to obtain a Personal Lines license, and maintain license by fulfilling ongoing education and training requirements – we pay for training and exam.





  • High School Diploma is required 
  • Additional college education preferred as it supports the intense training environment, and ongoing learning required throughout the role. 




    • At least 1-3 year(s) of experience in a customer service role and/or Sales contact center is preferred
    • Industries and roles that have shown to be the best fit: Banking/Finance (especially from a high customer touch role), and high service oriented roles such as Retail, Hospitality and Restaurant








Location Details

16001 N. 28th Ave Phoenix, AZ 85053

Farmers Insurance Group View Company Profile

Inbound Sales Position

Location: Phoenix, AZ

Employment Type: Full-Time

Salary: $15.14 - $16.11 /per hour

Skill Level: Entry Level

Category: Insurance

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