Inbound Sales position sells assigned lines of insurance products and other non-insurance products to direct inbound callers in accordance with prescribed procedures and underwriting standards, while providing effective customer service by using excellent, in-depth knowledge of the company’s products and programs. Refers cross-sell opportunities as required. Effectively works with team members in a contact center environment
Overview of the position:
Excellent selling and negotiation skills with the ability to create and deliver tailored solutions for existing and prospective customers. Present, promote, and sell products/services using effective consultation skills with each customers.
Ability to achieve challenging sales goals with a quality mindset; must show determination, one who doesn’t give up easily.
Ability to quickly access risk and make sound decisions for customer and the organization.
Must have strong computer skills, typing/data-entry skills. Ability to use multiple applications / tools while assisting customers/agents effectively.
Effective oral and written communication skills, attention to detail, ability to handle difficult situations, ability to sit for long periods of time and engaging each and every customer in a professional way.
Analytical skills, critical thinking, and logical thinking to reach effective solutions. Original thinker with the ability to go beyond traditional approaches.
Ability to work independently within a team concept. Must demonstrate high commitment to strong personal performance and desire to develop and grow throughout career. Positive attitude is a must. Steps up and takes action without being asked, and looks for opportunities to make a difference. Good team working/teambuilding skills.
Must be resilient to, and manage through, an ever changing environment. Ability to align self, by efforts, and energy to compliment the business strategy and needs of the customer.
Empathetic listeners who employ great communication skills, a caring personality, and the ability to engage in meaningful conversation while staying on track to help the customer
Job Skills & Abilities:
Excellent communication skills – both verbal and written
Customer service skills
Proficient computer skills/ Excellent data entry and typing skills
Basic math skills
Conflict resolution skills. Critical thinking & Problem solving skills
Time management & Dependability
Ability to work in a face environment and multitask
Passion for helping others and natural ability to put the customer first, along with being a consultant for customer and with internal departments
Fully engaged, determined and self-motivated
Ability to excel in a structured environment
Ability learn and maintain knowledge of company products and procedures
FDS Service Advocates and Specialty Direct Sales and Service roles must pass the licensing exam to obtain a Personal Lines license, and maintain license by fulfilling ongoing education and training requirements – we pay for training and exam.
Additional college education preferred as it supports the intense training environment, and ongoing learning required throughout the role.
Experience: Industries and roles that have shown to be the best fit: Banking/Finance (especially from a high customer touch role), and high service oriented roles such as Retail, Hospitality and Restaurant
Industries and roles that have shown to be the best fit: Banking/Finance (especially from a high customer touch role), and high service oriented roles such as Retail, Hospitality and Restaurant
16001 N. 28th Ave Phoenix, AZ 85053