AnswerNet is hiring!

Inbound Customer Service and Technical Support

Synergy Solutions, a Phoenix based provider of customer service and technical support is hiring for Community Support Agents to provide valuable customer assistance on behalf of Ring. The Ring video doorbell and suite of smart home security products are among the fastest growing consumer electronics products in the nation. We are proud to partner with Ring to support their mission of reducing crime in neighborhoods.

We are seeking people who are motivated to help neighbors (customers) install and enjoy the benefits of an array of Ring products and provide trouble shooting, billing and product inquiry support via the phone. You must be passionate about the customer experience, have a moderate to advanced technical aptitude and strong verbal and written communication skills.

We have multiple full-time positions open in our modern Central Phoenix/Mid-Town location. We are conveniently located right at a Valley Metro Light Rail stop and surrounded by coffee shops and restaurants. Our modern contact center is not only conveniently located but the spacious design with employee friendly amenities makes coming to work a true pleasure.

In this role, you’ll earn a great hourly base wage with many opportunities for career growth. We offer paid training, holiday pay, medical insurance benefits, direct deposit, and paid time off!

We know that you’ll want to know if you qualify – here’s the details:

Requirements

At least 6 months of customer service experience, preferably in a call center
Strong written and verbal communication skills
Ability to listen to neighbors and react professionally to their questions while effectively navigating and documenting in multiple systems
Ability to quickly, calmly and professionally engage neighbors to understand their questions and/or issue and rapidly delivery a solution
Possess critical thinking and problem solving skills to ensure a positive customer experience
Represent the Ring brand professionally by interacting with neighbors with patience and empathy
Demonstrate ability to multi-task
Must be technically savvy
Proficient on PC and/or MAC + web browsers as well as a variety of ticketing and call tracking systems
Must be available to commit to reliable full-time attendance. Work week may include evenings and/or weekends

The Job Perks

Your own complementary Ring doorbell
A casual and fun work environment
Exciting prizes earned through our gamification platform
Great access to local restaurants and Starbucks
Many schedules available to meet your needs
Robust benefits package
Career growth opportunity

If you’re ready to be part of a world class team in a fun environment and great facility, then apply online today.

Walk in applicants are also welcome. We are located at 3141 N. 3^rd Ave, Suite C-100 in Phoenix. Our entrance is on the east side of the building, facing Central Ave. Look up for the big sign that says Synergy Solutions. Call us at 602-296-1600 with any questions