Customer Service Specialist

Corporate Job Bank is currently partnering with one of the best kept secrets in the East Valley! This is an opportunity to work as a Customer Service Advisor with an award-winning call center that has been rated “highest in customer service among non-contract wireless providers.”  This is an entry level position that can be a great fit for anyone from the service industry to include retail and restaurant.  We start you pay at $13 and increase to $13.50 after 30 days of employment.   This company is growing and promoting from within, there is a lot of potential to grow your career here!  You'll join a caring and passionate team that collaborates to make a difference, deliver extraordinary results and bring unexpected happiness; every day. Your effort, heart and creative ideas will be valued and rewarded. We care about your well-being.  So, we'll strive to give you what you need to be happy at work and at home.

Who we’re looking for:

• Customer Service experience in ANY industry face to face or over the phone.  This company will train you on becoming a one call resolution agent that can handle all types of calls.  Imagine as a customer not having to be transferred throughout an organization multiple times. This is a high frustration for consumers that our call center eliminates.
• Great computer skills and ability to learn how to handle the 3 different types of calls:
• Sales (Soft Inbound Calls, just calling to sign up for the service)
• Technical Support (Trouble shooting mobile devices)
• Customer Service (Add a line or Cancel an account, billing issues or service issues)

PERKS:

Once you have completed the temp-to-hire cycle (typically 90 days), our client offers a world class benefits package, compensation structure, and workplace flexibility including:

• 3 Weeks PTO your first year
• 6 paid holidays
• 1 flex day weekly
• Major Medical, Dental, Life and Vision 100% employer paid
• Average pay of *$14.00 plus per hour (employees must work 40 hours a week to average this rate)
• Incredible opportunity to grow with the company

Find a Career; Gain a Family

Hard work will be rewarded with bonuses, growth opportunities and recognition

Qualifications:

• High school diploma or GED required
• 1 year prior experience in customer service related roles (retail and a hospitality experienced encouraged to apply)
• Must be able to type a minimum of 30 words per minute
• Aptitude to quickly learn and navigate new technology systems and applications set (candidate must be able to work in multiple screens pulling information, documenting the call, and performing research while speaking to the customer)
• Knowledge of computer, telephone systems and multiple social media devices
• Ability to operate computer and telephone systems while seated for extended periods of time
• Skill in speaking with a pleasant voice, retaining composure, and building rapport among peers and customers
• Basic understanding of mobile phones and mobile industry is a bonus but not required

Accepting candidates for June 8th tour with a training schedule of:

 Monday -Friday 7am-3:45pm for 30 days, once training completes your schedule will be within the hours of operations: 4:45am-9:15pm 7 days a week. 

Location Details

Tempe, AZ 85281