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IT Help Desk Support Analyst

Universal Background Screening is a leading provider of background screening solutions including a comprehensive selection of employment background checks and verifications, employee drug testing, employment physicals, and compliance management services. For more than thirty years, Universal experts have consulted with clients to implement compliant background screening programs tailored to their unique needs.

The Help Desk Support Analyst provides front-line desktop and systems support to internal users. Responsibilities include providing entry to intermediate-level user support for Windows 7 Professional running on Dell OptiPlex PCs, Microsoft Outlook or OWA 2010 and Microsoft Office 2010, as well as internal web-based business applications. This position will also be responsible for the ongoing support of existing Microsoft SQL Server Integration Services (SSIS) projects and the creation of new SSIS import routines, as well as Microsoft SQL Server Reporting Services (SSRS) reports.

Other duties include:
  • Review incoming Help Desk tickets to diagnose problems, gather additional information, identify solutions, and assign to other IT resources as applicable.
  • Administration of Active Directory and Exchange accounts for new, current and exiting employees.
  • Installation and setup of new PCs (using Microsoft Deployment Toolkit) as well as monitors, printers, phones and other hardware.
  • Inventory and asset database management.
  • Basic Nortel/Avaya BCM phone and voicemail administration (voicemail creation, password resets, etc).
Our Microsoft-based infrastructure includes Windows 7 desktops, Windows Server 2008 on both physical and Hyper V virtual servers, MS SQL, Sharepoint, etc. Our WAN environment spans the company's headquarters, a satellite office, remote workers and business-critical systems housed in an offsite datacenter.
 
Qualifications
  • Associates or Bachelor’s Degree in Computer Science, MIS or related field, or an equivalent combination of education and/or professional experience.
  • Functional knowledge of Microsoft operating systems and office applications.
  • A desire and capability to learn, maintaining a positive and constructive attitude.
  • Functional knowledge of Microsoft SQL Server (2008/2012/2014), including SQL data types, table definitions, stored procedures, TSQL queries, SQL Server Integration Services (SSIS) and SQL Server Reporting Services (SSRS)
  • Ability to blend creativity, problem solving, and technical skills to support business needs.
  • A desire and capability to learn, maintaining a positive and constructive attitude.

Location Details

7720 North 16th Street, Suite 200 Phoenix, AZ 85020

Universal Background Screening View Company Profile

IT Help Desk Support Analyst

Location: Phoenix, AZ

Employment Type: Full-Time

Salary: $15 - $18 /per hour

Skill Level: Entry Level

Category: Business Services