First American Home Buyers Protection is hiring!

Rep, Claims Resolution, Associate.....HIRING CLASS STARTS JUNE 2nd!!!

Job Description

First American Home Buyers Protection Corporation is growing again and we are looking for individuals who would like to grow along with us. We offer an extensive training program to help make you successful as you represent us in dealing with our valued customers.

Our Associate Claims Resolution Representative (CR) position is the first step of your new career.

Job Description:
• Answer inbound customer calls regarding new and existing service requests.
• Assist in understanding and evaluating warranty coverage.
• Document all calls in First American’s system FALCON.
• Process claims for homeowners and assist with warranty coverage inquiries.
• Create work items from Claims and/or work orders.
• Cancel or re-open claims or work orders.
• Provide homeowners with all relevant information pertaining to the contract, claims or work order.
• Handle various dispatch activities.
• Resolve homeowner and contractor scheduling conflicts.
We have all our candidates apply to our applicant tracking system, BrassRing. Please use the following instructions to apply to your position. Log on to First American’s website by copying the link below into your internet browser to launch our corporate career website.
www.firstam.com/careers.
• Be sure to validate your search criteria is listed for “ALL” in the drop down fields at the top right side of the page.
• Enter Req #26823BR in the Keyword or Req # field and select \"Search\".
• Your search results will display.
• Click on the job title to view the full job description.
• Click “Apply to this Job” and a new window will open.
• You will be prompted to login or create a login for first time users.
• You will be prompted to create a profile.
• You may also set up email notifications for positions that are applicable to your interest and experience.
• Please make sure to continue through each page and click “Submit” at the end (If you click “Save as Draft”, then you are not submitted for position).
• You will receive a confirmation screen that will include the Req # once you have applied for that specific position.

Skills & Responsibilities

Job Requisition Number: 27518 BR

• High School Diploma or equivalent.
• Typically has 0-2 year’s Customer Service experience in a call center environment.
• Good listening, verbal and written communication skills.
• Proven customer service skills.
• Good organizational skills with the ability to multi-task, prioritize and follow up.
• Ability to overcome objections.
• Good problem solving and conflict resolution skills.
• Good stress tolerance.
• Working knowledge of Microsoft Office.