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Customer Service Representative

Job Description

North East Phx Manufacturing Company looking for Customer Service Representative.

Must have great communication, professional phone etiquette and organizational skills. Ability to multi-task, great attention to detail, good math skills, typing 55 +. Microsoft Word and Excel experience preferred.   Duties include but are not limited to data entry, invoicing, scheduling shipments, answering phone calls and filing. Understanding of inventory and bills of material a plus.  This is a full time position M-T 7:00 am to 4:30 pm and 8:00 am to noon on Friday. Starting Range is $13.00 to $15.00 per hour DOE. 

Skills & Responsibilities

Order Processing

  • receive all orders
  • phone, EDI, internet, fax, USPS, email, etc.
  • evaluate orders for completeness/correctness
  • pricing, terms, freight, quantity, etc.
  • create work orders for company visibility and processing
  • notify all department of work order creations
  • alert appropriate department(s) as needed of material and /or info needed in order to proceed
  • follow up w/ customer as needed for material and/or info needed in order to proceed
  • follow up on work order status
  • operates as interface between operations and sales
  • change/update work orders as needed
  • other duties as needed

Shipping/Invoicing

  • coordinate w/ warehouse
  • establish shipping schedule/priorities
  • determine mode of shipment
  • ltl, full truck, expedite, prepaid, collect, 3rd party, etc.
  • contact carriers/shipping depts. As needed
  • receive calls from carriers/transportation depts.
  • obtain freight quotes as needed
  • create all necessary shipping paperwork
  • packing slips, BOL, NAFTA, C of A, shipping labels, etc.
  • enact all EDI transactions
  • create invoicing documents, prepare for mailing
  • update/maintain routing guides
  • communicate shipping info to appropriate people as directed
  • sales, sales rep, customer, logistics company, etc.

Salary Details

This is a full time position M-T 7:00 am to 4:30 pm and 8:00 am to noon on Friday. Starting Range is $13.00 to $15.00 per hour DOE. 

Location Details

2525 E. Beardsley Road Phoenix, AZ 85050

Arizona Natural Resources View Company Profile

Customer Service Representative

Location: Phoenix, AZ

Employment Type: Full-Time

Salary: $13.00 - $15.00 /per hour

Skill Level: Associate

Category: Administrative, Manufacturing, Marketing