Customer Service Representative
Job Description
North East Phx Manufacturing Company looking for Customer Service Representative.
Must have great communication, professional phone etiquette and organizational skills. Ability to multi-task, great attention to detail, good math skills, typing 55 +. Microsoft Word and Excel experience preferred. Duties include but are not limited to data entry, invoicing, scheduling shipments, answering phone calls and filing. Understanding of inventory and bills of material a plus. This is a full time position M-T 7:00 am to 4:30 pm and 8:00 am to noon on Friday. Starting Range is $13.00 to $15.00 per hour DOE.
Skills & Responsibilities
Order Processing
- receive all orders
- phone, EDI, internet, fax, USPS, email, etc.
- evaluate orders for completeness/correctness
- pricing, terms, freight, quantity, etc.
- create work orders for company visibility and processing
- notify all department of work order creations
- alert appropriate department(s) as needed of material and /or info needed in order to proceed
- follow up w/ customer as needed for material and/or info needed in order to proceed
- follow up on work order status
- operates as interface between operations and sales
- change/update work orders as needed
- other duties as needed
Shipping/Invoicing
- coordinate w/ warehouse
- establish shipping schedule/priorities
- determine mode of shipment
- ltl, full truck, expedite, prepaid, collect, 3rd party, etc.
- contact carriers/shipping depts. As needed
- receive calls from carriers/transportation depts.
- obtain freight quotes as needed
- create all necessary shipping paperwork
- packing slips, BOL, NAFTA, C of A, shipping labels, etc.
- enact all EDI transactions
- create invoicing documents, prepare for mailing
- update/maintain routing guides
- communicate shipping info to appropriate people as directed
- sales, sales rep, customer, logistics company, etc.
Salary Details
This is a full time position M-T 7:00 am to 4:30 pm and 8:00 am to noon on Friday. Starting Range is $13.00 to $15.00 per hour DOE.
Location Details
2525 E. Beardsley Road Phoenix, AZ 85050
View Company Profile
Customer Service Representative
Location:
Phoenix, AZ
Employment Type: Full-Time
Salary:
$13.00 -
$15.00 /per hour
Skill Level: Associate
Category:
Administrative, Manufacturing, Marketing