Claims Associate

Description:

Claims careers at State Farm® fill your days with amazing and challenging opportunities to help people. The team is larger than any other department at State Farm, even so, everyone’s contributions make a difference in the lives of others. There are so many different roles in Claims, so you’ll likely find a spot to fit your skills and work style. From being the first point of contact for handling new claims, to digging in to research and investigate the more complex ones, you can find a role that keeps you challenged and motivated.

By applying to this opening you are being considered for multiple Claim Associate openings.

Team members who experience the most success in customer service roles have strong relationship-building, empathetic listening, and communication skills. They're able to handle different tasks in a short time while on the phone or computer. Some positions require licensing. Others require bilingual (Spanish) fluency.

Duties and Responsibilities of these roles may include:

• Consistently delivers a remarkable customer experience through assisting and handling claims
• Within approved limits or authority, explains terms of policy, applies claims settlement procedures to handle claims, initiate claim payment process, and close files
• Uses various electronic resources for claim handling
• Follows established procedures to appropriately review, handle, and settle applicable routine claims
• Researches, resolves, and settles claims within approved limits and/or as directed
• Organizes and processes assigned work and large volumes of claims utilizing appropriate procedures
• Follows standard claim processes. Sets expectations about timing of claim process
• Applies knowledge of insurance contracts and endorsements, state laws and regulations, customer service philosophy
• Work may include- Explaining automotive repair methods and parts, reviewing written or computerized estimates, arranging rental car and towing services, understanding medical and anatomical terminology, within approved limits
• Recognizes and refers claims that are beyond scope of authority
• Works in partnership with the Claim Specialist
• May work with attorneys and paralegals in coordination with the Claim Specialist
• Communicates with team members, business partners, and external customers which may require contact by telephone, written correspondence, in-person, or other electronic media

 

Additional Details:

• Complete all applicable training
• Fulfill state licensing and continuing education requirements as applicable
• Position may require walking, climbing, bending, reaching, kneeling, squatting, stooping, crawling, and/or lifting objects
• Job may require travel overnight via commercial transportation or driving motor vehicles to any office locations where the Company does business, or other locations to conduct/attend training, conferences, meetings, and/or seminars
• May be required to work additional hours, overtime hours, or non-standard hours, including varying work shifts, nights, weekends and holidays, based on workload and as the operation dictates

HOURS OF OPERATION: Depending on the customer time zone and employee office location, employee shifts may fall outside of standard business hours. Employees may be expected to work in a shift environment including irregular hours, weekends, and holidays based on workload and job requirements. Employees' work schedules may change based on business need.

LICENSING: Selected candidates may be required to fulfill appropriate state licensing and continuing education requirements. This includes successfully completing all applicable licensing exam(s), and background checks required of various state(s). Failure to do so may result in termination.

TRAINING: Selected candidates must be available for mandatory, paid training, Monday through Friday, 8:00am to 4:30pm. Toward the end of training, employees will receive their regular, assigned work schedules. Training location may differ from physical office location.

TELEPHONE MONITORING: Positions are subject to telephone monitoring and/or recording for quality assurance and training purposes.

SALARY: Subject to complexity of the openings along with your knowledge, skills and experience.

Bilingual English and (Spanish/Korean/Cantonese, etc.) reading and writing proficiency at an advanced level may be required for some positions.

Tempe AZ

Salary	Posted	Location
- DOE	2019-03-12	Tempe AZ 85281

 

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