Collector - RMC
Researches account activity and resolves past due accounts through extensive contact with customers.
Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to satisfactorily perform a variety of duties associated with improving cash flow and minimizing bad debt write-offs.
-Initiates telephone and/or email contact with internal & external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts.
-Negotiates payment plans with customers; follows guidelines for follow-up on payment plans.
-Reviews deadlines for collection action events, initiates collection activities.
-Resolves collection disputes; makes inquiries, researches, and communicates with internal and external customers. Performs severance activities after approvals; stop service, cancellation & container removal.
-Maintains records of all delinquent accounts by logging collection notes and dispositioning the Dialer with each contact.
-Performs write-offs, processes payments and recoveries.
-Interacts with first party and third party collection agencies if necessary.
-Works with customers in bankruptcy; follows procedures for recording and monitoring bankruptcies.
-Handles telephone inquiries from customers.
-Prepares Collection Reports for Supervision as requested.
-Other duties as assigned.
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
-Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) most of the work day;
-Required to exert physical effort in handling objects less than 30 pounds rarely;
-Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely;
-Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
-Normal setting for this job is: office setting
Skills / Requirements
Education and Experience
Required: High school diploma or G.E.D, and 6 months previous collections or customer service experience
Preferred: High school diploma or G.E.D, and 6 months previous collections or customer service experience, plus additional or specialized applicable training, experience in a call center environment, and/or experience with residential and commercial customer collections.
Other Knowledge, Skills or Abilities Required
-Basic financial skills including knowledge of commonly used collections practices and procedures.
-Proficient in working on a PC, and competent in the use of Microsoft Office. Full proficiency in Excel, Outlook and Word.
-Ability to interact and communicate effectively, orally and in writing.
2625 W Grandview Rd Suite:150 Phoenix, Arizona 85023
Salary / Benefits