Order Processing Specialist

Job Description

We are currently looking for a motivated individual to join our Operations team as an Order Processing Specialist. This position involves reporting directly to the Operations Manager and is responsibilities:

Monitoring and tracking late search requests with our court researchers
Resolving issues with orders from our clients
Assistance in our Court Research and Q/A departments
Maintaining the relationships and guidelines with our court researchers
Maintain our 48 hour turnaround time
Monitoring all late search requests
Providing status and ETA's for our clients
Following up on all late requests until the are complete.

The Order Processing Specialist position is also responsible to handle all issues concerning orders that are placed by our clients. This includes, contacting the client to obtain missing information, incorrect information, and resolving any inconsistencies with requests from our clients. This position will also perform functions in other departments to assist in completing background reports including, process individual searches, special research, data entry, quality control, reviewing final reports, and anything that will assist the overall goal of the organization.

Skills & Responsibilities

Excellent phone and customer service skill are a must as you will be dealing directly with our clients, vendors and internal staff to resolve order issues.
Excellent computer skills and proficient in: MS Word, Excel, Internet Explorer and Web Applications
High School Diploma or Equivalent
Eye for detail and great organization skills
Previous experience in background screening or FCRA requirements are a plus

Salary Details

We offer a comprehensive benefits package that includes but is not limited to: medical, dental, vision, and life insurance. We also offer an employee funded 401k and Paid Time Off program for employees.