Administrative Customer Service Representative

Job Description

Our Administrative Customer Service Reps keep our offices running smoothly and play an essential role in keeping Blue Sky customers happy. Duties include fielding customer phone calls and providing exceptional service to each customer, scheduling service routes, dispatching and communicating with technicians, tracking key business statistics and data and collecting past-due receivables. If you have a positive attitude, good communication, organizational skills, basic computer experience and the ability to learn new software applications quickly, we need you!

Position Overview

Currently seeking 1 Full Time Customer Service Representative for our East Valley Service Center located at Elliot and McQueen in Gilbert.
All customer service specific training will be provided however, previous customer service is helpful.
Position pays $11.00 -$15.00 per hour depending on experience (time and a half for time worked over 40 hours per week)
Medical Benefits & Dental Benefits available the 1st of the month following 60 days of employment.

Job Functions

Dedicate time and attention to assisting customers using proper phone etiquette to effectively solve problems, answer questions and ensure that the customer feels his or her needs have been met or exceeded.
Comfortable working with computers, emailing and able to type at least 40 wpm.
Ensure all work is performed in conjunction with established policies and procedures to provide consistent and quality service to each customer.
Team with other office staff members to ensure that documentation and customer information is entered and tracked properly.

Skills & Responsibilities

Requirements

Able to problem solve and communicate effectively with customers, coworkers and management.
Legally eligible to work in the United States
Agree to and pass a pre-employment background and drug test and agree to ongoing random drug testing
High school diploma or equivalent
Be a responsible, self-starter able to work well independently
Dependable with a strong work ethic