100 Customer Service Representatives needed - Major Online Retailer

Job Description

Job Summary:
Customer Service Agents will respond to post order inquiries for inbound customers. They will use a wide variety of cloud based tools to navigate customer accounts, research and review policies, and communicate effective solutions. Post-order inquiries require research into customer orders, order manipulation, concessions to the customer returns processing and, when necessary, escalation to the appropriate work group. 

Walk-ins welcome at our office located at 1601 W. Fountainhead Pkwy, 4th Fl, Tempe, AZ 85282

Skills & Responsibilities

Requirements:

• Responsibility to follow up with customers         
• Ability to effectively communicate his/her thoughts in a well-organized manner
• Ability to navigate the Internet, email, instant messaging and social media tools
• Friendly and upbeat style
• Ability to handle difficult or irate customers effectively
• Ability to set expectations and deliver information in a positive and articulate way
• Investigates and takes action to meet customer’s needs
• Solves routine problems effectively, gathering the information necessary from the customer
• Applies systematic approach to solving problems
• Professional and positive in interactions with others and is able to establish rapport quickly
• Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals

Desired Skills:

• Demonstrates clear and polite written and oral communication
• Escalates customer issues appropriately and correctly.
• Demonstrates timely accurate and professional customer service
• Maintains a positive and professional demeanor and portrays the company in a positive light
• Demonstrates knowledge and use of departmental resources, policies and procedures
• Answers messages in phone, chat, and email queues
• Maintains acceptable call lengths and email handle time, while remaining friendly and informative
• Maintains productivity and quality standards
• Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions
• Demonstrates appropriate sense of urgency for customer responses
• Call center experience preferred
• Ability to type 35 WPM

Salary Details

What we Offer:
•  A rapidly growing company with significant career growth opportunities
•  A culture committed to teamwork and continuous improvement
•  An attractive compensation package including medical, dental; PTO, paid holidays.

THE COMPANY:
Concentrix is a recognized leader in providing platforms, people and services to support high-value interactions at every stage of the customer lifecycle.
Acquire. Support. Renew. From initial customer acquisition through renewal – our suite of complementary services and technology provides you with the support you need to satisfy even the most complex customer requirements. By delivering from our locations in Asia, Europe, Latin America, Canada, and the United States in over 33 major languages, we give our clients the global reach essential for business success. Our results: satisfied clients, some with relationships of 12 years or more.
 
Concentrix - A SYNNEX Corporation Company is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy.

Location Details

1601 W. Fountainhead Parkway, Ste. 400 Tempe, AZ 85282