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Customer Care Advocate

Job Description

OnTrac’s Customer Care Center located in Chandler, AZ is currently hiring for the following positions: • Operations Support Specialists • Customer Care Advocates • Special Accounts Group Advocates (Major Account Monitoring) Successful candidates will: • Handle inbound and outbound calls tracking packages and shipment updates. • Schedule parcel pickups and respond to general information inquiries. • Enjoy working in a professional, casual, team based environment with extensive customer contact! • Work a full time set schedule with hours ranging from 6:00AM to Midnight Monday through Saturday, 4:00PM to Midnight on Sundays.

Skills & Responsibilities

Our ideal Operations Support Specialist, Customer Care Advocate and Special Accounts Group Advocate candidates will:
 
  • Multi-task between numerous applications in a windows based environment
  • Solid Judgment and willingness to escalate issues quickly and efficiently
  • Effective oral and written communication skills are necessary to complete various tasks
  • Ability to communicate and interface effectively with many types of people
  • Ability to apply common sense understanding to carry out simple one- or two-step instruction
  • A knowledge of personal computers in a window based environment, with skills in all Microsoft Office software
  • Analytical thinker who can make fast decisions and adapt to changes while remaining focused on customer, team and Company goals
  • Work cross functionally with other departments to ensure customer issues are addressed timely
  • Thrive in a fast paced, results driven environment
  • Have strong interpersonal and problem solving abilities
  • Ability to apply common sense understanding to carry out simple one- or two-step instruction
  • Be able to attend a 4-week training session Monday – Friday from 9AM to 5:30 PM; subject to change based on business needs
  • Successfully pass a pre-employment background check & drug screen
12-24 months of customer service and/or call center experience preferred

Salary Details

Salary / Benefits:
  • Starting pay for Full Time open Support Specialist, Customer Care and Special Accounts position(s) range from $13.00/hr to $15.00/hr.
  • We are also proud to offer our valued full-time employees a benefit package, vacation, sick pay, 401(k) and a great culture.

Location Details

2501 S Price Rd, Suite 201 Chandler, AZ 85286

OnTrac View Company Profile

Customer Care Advocate

Location: Chandler, AZ

Employment Type: Full-Time

Salary: $13.00 - $15.00 /per hour

Skill Level: Entry Level

Category: Customer Service, Customer Service, Transportation & Logistics