OnTrac is hiring!

Job Fair!

Job Description

OnTrac is holding 3 Hiring Events in the month of February. Take advantage of the opportunity to immediately interview, and on-the-spot hiring, for the following positions: • Operations Support Specialists • Customer Care Advocates and Special Account Reps. Come by our Corporate Office in Chandler, between 9AM and 12 NOON or between 4PM and 7PM on the following dates: • Tuesday, February 3, 2015 • Thursday, February 12, 2015 • Wednesday, February 18, 2015

Skills & Responsibilities

Job Requirements

12 months of customer service and/or call center experience preferred
Multi-task between numerous applications in a Windows based environment
Solid judgment and willingness to escalate issues quickly and efficiently
Effective oral and written communication skills are necessary to complete various tasks
Ability to communicate and interface effectively with many types of people
Ability to apply common sense understanding to carry out simple one- or two-step instruction
A knowledge of personal computers in a window based environment, with skills in all Microsoft Office software
Analytical thinker who can make fast decisions and adapt to changes while remaining focused on customer, team and Company goals
Work cross functionally with other departments to ensure customer issues are addressed timely
Thrive in a fast paced, results driven environment
Have strong interpersonal and problem solving abilities
Ability to apply common sense understanding to carry out simple one- or two-step instruction
Successfully pass a basic skills test and alpha-numeric keystroke test
Be able to attend a 4 week training session Monday – Friday from 9AM to 5:30 PM
Successfully pass a pre-employment background check and drug screen

Successful candidates will:

Handle inbound and outbound calls tracking packages and shipment updates.

Schedule parcel pickups and respond to general information inquiries.
Enjoy working in a professional, casual, team based environment with extensive customer contact!
Work a full time set schedule with hours ranging from 6AM to Midnight Monday through Saturday, 4PM to Midnight on Sundays.

Salary Details

Starting pay for Full Time open Support Specialists, Customer Care Advocates and Special Account Reps is $13.00/hr to $15.00/hr.
We are also proud to offer our valued full-time employees a benefit package, vacation, sick pay, 401(k) and a great culture.