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AUTHORIZATIONS REPRESENTATIVE

Job Description

First American Home Buyers Protection Corporation is HIRING.  

START NEW-HIRE TRAINING ON MONDAY, FEBRUARY 2nd, 2015.


Primarily dealing with third party contractor’s, authorization representatives determine coverage and make repair/replacement decisions that are in the best interest of the company. Resolving claims accurately and expeditiously by balancing the Company’s contractual obligation by providing a high level of customer service.
• Respond to high volume of Claims Authoizations requests in a professional and efficient manner.
• Analyze claim facts and, gather, review, research, and document necessary information in order to determine the best course of action.
• Authorize repair/replacement claims between $500-$750
• Obtain Management approval for claim denials pertaining to pre-existing conditions, improper installations and lack of maintenance and for second-opinion dispatch requests
• Must be able to interpret and evaluate contract language as it relates to qualifying a claim for coverage.
• Process cash-settlement offers, contractor dispatch requests, enforce contractor pricing agreements, and communicate claim information to homeowners.
• Adhere to call center and quality assurance metrics
• Create follow-up Child Work Items as needed
• Place and lift contract exclusions
• Assist other departments with claim review and decision making for accurate claim closure
• Process all emergency claims efficiently as established by company policies
• Perform other job duties as assigned by Supervisor or Manager

Bilingual Spanish a plus

Assessments may be associated with the hiring process


 

Skills & Responsibilities

High School Diploma or equivalent
Typically has 2-4 year's claims authoirizations or customer service experience in a call center environment
Home Warranty or Real Estate experience desirable
Understanding of Home Warranty policies and some technical expertise with appliances
Good listening, verbal and written communciations skills
Good organizational skills with ability to multi-task, prioritize and follow-up
Ability to overcome objections
Strong decision making, problem solving and conflict resolutions skills
Good math and analytical skills and detail oriented
Working knowledge of Microsoft Office
 

Salary Details

Salary Depends on Experience.

Our salaries are competitive and commensurate with skill set and experience;  we offer an extensive benefits package including Health, Dental, Vision, 402(k) Retirement Savings Plan, LT/ST Disability Insurance, Basic and Voluntary Life, etc.

Location Details

I-17/101 Phoenix, AZ 85027

First American Home Buyers Protection View Company Profile

AUTHORIZATIONS REPRESENTATIVE

Location: Phoenix, AZ

Employment Type: Full-Time

Salary: $DOE - $DOE /per hour

Skill Level: Associate

Category: Customer Service, Real Estate, General Labor