Tier I Technical Support Reps - New Career for a New Year!
Job Description
This candidate will provide post-sales telephone customer service and technical support to answer technical questions related to tablets, mobile phones, digital TVs, computers, applications, and other consumer electronics products. This is a level one position and six weeks of paid training begins on January 12th.
Job Responsibilities:
- Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required
- Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires
- Troubleshoot home and business networks
- Acts as a technical resource in assisting remote users to resolve problems with equipment and data
- Ability to translate complex technical terms into terms easily understood by the customer
- Knowledge in Wireless communication.
- Review, test and deploy software patches.
- Negotiation and decision making skills
- Able to prioritize work, manage time effectively and work successfully in a fast paced, multi-faceted structured environment
Skills & Responsibilities
Job Requirements:
- High School Diploma / GED required
- College experience preferred
- Previous Customer Service Experience required
- Previous experience as a Corporate Help Desk, Onsite Technician, or Dealer Service is favorable, but not required
- Must be able to type at least 30-35 WPM
- Excellent troubleshooting skills.
- Excellent communication and customer service skills
- Detailed oriented. Strong communication skills, both written and verbal.
- Strong PC skills in a windows environment.
- Strong Mobile phone skills in an Android environment
Salary Details
What we Offer:
- A rapidly growing company with significant career growth opportunities
- A culture committed to teamwork and continuous improvement
- An attractive compensation package including medical, dental; PTO, paid holidays.
THE COMPANY:
Concentrix is a recognized leader in providing platforms, people and services to support high-value interactions at every stage of the customer lifecycle.
Acquire. Support. Renew. From initial customer acquisition through renewal – our suite of complementary services and technology provides you with the support you need to satisfy even the most complex customer requirements. By delivering from our locations in Asia, Europe, Latin America, Canada, and the United States in over 33 major languages, we give our clients the global reach essential for business success. Our results: satisfied clients, some with relationships of 12 years or more.
Concentrix - A SYNNEX Corporation Company is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy.
Location Details
1601 W. Fountainhead Parkway, Ste. 400 Tempe, AZ 85282