Triage Now is hiring!

Hiring NOW!!! Full-Time Registered Nurse

Job Description

****Great opportunity if you're a new RN looking for more experience OR if you're toward the end of your RN career and no longer want to stand on your feet all day/night long, running down long hospital hallways.

Sit and relax as you triage inbound calls for a 24/7/365 operation. Gathering problem information, selecting appropriate triage guidelines, disposition and care advice based on established data protocols, algorithms, company policies and procedures and sound nursing judgment. Provide clinical assessment and care education on inbound calls. Oversee and manage call queues, evaluate health risks and disease management in determining outcomes. You will train in a pleasant call center office atmosphere, located in Gilbert, AZ, where your efforts are appreciated.

JOB SNAPSHOT/OVERVIEW

Employment Type Full-Time, RN for telephone triage
Job Type Health Care
Education Proof of valid RN
Experience At least 1 year
Manages Others No
Relocation No
Industry Healthcare - Health Services

By joining our nursing team, you will be helping thousands of employers better manage their workplace injuries and improve the quality of healthcare for their employees. This nursing position will allow you to apply your clinical experience, people skills and computer skills to the field of occupational health and provide opportunities for career growth.

The training period will be scheduled Monday - Friday from 8:30AM to 5:30PM. After 3 days of classroom training, an assigned nurse preceptor will partner with you on the calls for up to 2 weeks to offer support and quality feedback. Currently we are seeking all shift positions. Including nights and weekends. This position also offers the possibility to work from home after one year of working in the call center. There will also be opportunities for advancement in this position.

We are looking to hire immediately, NEW GRAD RN's are welcome to apply

Skills & Responsibilities

JOB REQUIREMENTS
Must have the following skills and experience:
• Active Compact State Nursing License or current state in good standing. Ability to be licensed in all states.
• Ability to communicate effectively with patients, coworkers, employers and staff.
• Excellent phone communication skills including active listening and ability to deliver information in an empathetic, kind, professional manner in a high call volume setting.
• Should have a minimum of 1 year clinical experience in an acute care setting.
• Current BLS card are required.
• Strong Clinical assessment skills.
• Strong PC skills in a Microsoft Suite type environment and are required together with clear communications skills and excellent medical judgment. You will need to simultaneously talk to the patient while typing and navigating through our custom electronic medical record software. You will have to work effectively with a wide variety of people on the telephone and be able to assess their proper treatment needs with the support of state-of-the-art guidance and assessment software. You will have to construct a mental picture of injuries described and use as a foundation for triage.

RESPONSIBILITIES (but are not limited to):

Prioritize, interpret information and solve practical problems
Possess and maintain a thorough grasp of clinical knowledge (i.e. pertaining to various disease states, medications, treatments, etc).
Comply with Federal and respective state’s laws regulating health management organizations and telephone information centers.
Comply with all department standards and policies and procedures.
Maintain clinical assessment skills and required licenses and CEUs.
Apply primary nursing knowledge while performing all aspects of assigned tasks.
Conduct thorough and sound nursing assessments of callers’ presenting symptoms
Develop, implement, and evaluate a plan of care for each caller presenting symptoms
Answer all calls in a timely manner
Interact with callers and other staff in a polite and courteous manner
Maintain confidentiality of all caller and personnel issues
Document all call inquiries according to department policies and procedures, medical charting/documentation.
Participate in the collection of data for department QI/QA projects
Providing customer specific support needs
Make manager aware of any situation that may affect the performance, morale, or safety of the department, or its staff members
Work effectively with coworkers to maintain and improve operation.
Participate in staff meetings and trainings.
Promote recovery concepts and inspire hope.

WORK ENVIRONMENT
At TriageNow we expect our team to embrace a set of simple practices that everyone can tailor to their own life and at work. Here is what we practice and believe in:
• Be a POSTIVE FORCE by choosing a positive attitude and celebrating each day by making the best of every moment!;
• ENJOYABLE atmosphere makes coming to work satisfying and encourages the creativity and problem solving;
• LEADERSHIP; by recognizing others you make a positive impact on coworkers and others you meet;
• EXCELLENCE through actions and words.
We believe in teamwork and helping one another, which in turn assures the success of our organizations as a whole and empowers our associates to grow and succeed in their careers with TriageNow.