Localwork.com

Customer Service Representative - Inbound Sales

Job Description

Job Summary/Primary Focus

The focus of this position is working with and through others. This person will build and maintain relationships while working closely and accurately within the established guidelines of the position. Our ideal candidate is an effective communicator; someone who is able to stimulate, motivate and engage our customers while being aware of and responsive to their needs and concerns. This person must be friendly, professional and genuinely interested in the needs of our customers while maintaining a positive and proactive approach to the position’s established guidelines and goals. A persuasive, teaching style of communication is required to communicate effectively with your customers and peers. Since the nature of our phone calls are time-sensitive, the work must be done in a timely manner while maintaining a high level of accuracy and customer service.

Key Responsibilities

Our agents are responsible for taking inbound customer calls for over 90% of your day; the remaining time will be spent performing admin/clerical duties (5%), with the possibility of outbound follow-up calls to customers (5%). By applying to this role you will be considered for one of the two departments within our call center - our Services and Residential departments.

Services Overview: Agents are responsible for taking inbound calls from one of our three home service brands: Mr. Sparky Electric, Benjamin Franklin Plumbing, and One-Hour Heating and Air. Our call center currently services over 200 of our 500+ franchises, which will continue to increase over the coming months and years. Customers will be calling to inquire about pricing, with the possibility of scheduling appointments for technicians to come to their homes.

Residential Overview: Agents are responsible for taking inbound calls from customers inquiring about our home energy plans and prices. By establishing a relationship with these customers, our agents aim to fully understand their customers’ needs, determine which plans best suit them, then enroll them in our energy services.

Skills & Responsibilities

Requirements/Qualifications:
• High School or GED required; Some college or completed degree preferred.
• Minimum of 1-3 years of previous experience within a customer facing environment required
• Must be sales oriented with a HIGH focus on customer service/experience
• Must be socially focused; “How can I help you?” attitude
• Prefers to work in a fast-paced environment
• Effectively translates complex information into common terms
• Persuasive, “selling” (rather than “telling”) communication style
• Strong desire to work within a team oriented environment with high level of collaboration and teamwork.
• Type 30+ WPM, and ability to navigate through several internet based applications
• Proficient in Windows-based computer programs with excellent navigation skills
• Dependable and punctual in assigned work schedule

Work Environment:
Office setting

Salary Details

In addition to your hourly pay, agents also have the opportunity to earn addition weekly and monthly incentives that make a HIGHLY competitive compensation package.

Also, we offer Medical, Dental, Vision, 401K, Tuition Reimbursement and an Employee Stock Purchase Program that you would be eligible for the first day of the month following your first 30-days of employment.

Location Details

1401 S. 52nd St. Ste115 Tempe, AZ 85281

Direct Energy View Company Profile

Customer Service Representative - Inbound Sales

Location: Tempe, AZ

Employment Type: Full-Time

Salary: $12 - $13 /per hour

Skill Level:

Category: Customer Service, Customer Service, Marketing